LECTURE OVERVIEW
To deliver the best possible patient care, your team must share common goals and be supported by leadership that excels at communication, is compassionate and consistent, and is committed to providing the best possible patient experience. Layne Mitchell shares his experience in improving staff engagement and patient communication and cooperation.

LEARNING OBJECTIVES
Upon completion of this activity, participants will have increased knowledge to:

• • • Develop tools to improve staff and patient engagement
    • Improve patient communication and cooperation

ACCREDITATION AND CREDIT
This activity has been submitted to the American Society of Radiologic Technologists (ASRT) for 1.0 hour of ARRT Category A continuing education credit.

HOW TO RECEIVE CREDIT

• To receive credit, each participant must sign in and attend the entire session
• Your attendance is recorded using the email you used to register, it is important that you remain in the MEETING ROOM for the entire 1-hour session in order to be eligible for credit
• Upon verification of your participation, you will receive an email from ICPME two weeks after the event with instructions to print your certificate of credit. You will not be able to print your certificate until that time

FACULTY
Layne C. Mitchell, MBA, RT(R)(CT)        
Executive Director of Diagnostic Imaging
Northeast Georgia Health System
Gainesville, GA

Mr. Mitchell currently serves as the Executive Director of Diagnostic Imaging for the Northeast Georgia Health System, with oversite of four hospitals and four free-standing imaging centers.

Prior to his move to the Northeast Georgia Health System, Mr. Mitchell was employed for more than 25 years with Augusta University Medical System and the Medical College of Georgia, starting his career as a CT Tech and proceeding to assume multiple levels of leadership responsibilities.

Mr. Mitchell has received several awards, including the Employee Ambassador Award in 2006, the Superior Employee Award in 2011, and the Outstanding Community Service Award in 2016. He served as President of the Association of Administrators in Academic Radiology (AAARAD), as a Patient Reviewer for Patient-Centered Outcomes Research Institute (PCORI), and as a Patient Experience Operations Committee member.

He is a member of several professional societies, including the American Society of Radiologic Technologists, Radiology Business Management Association, Association for Medical Imaging Management, and the Association of Administrators in Academic Radiology.

Mr. Mitchell is passionate about creating a positive patient experience in the radiology suite and deploying LEAN processes to improve all aspects of everyday operations.

Linkedin profile: https://www.linkedin.com/in/layne-mitchell-bbab0133/

Questions?
Contact ICPME:
information@icpmed.com

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