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Layne C. Mitchell, MBA, RT(R)(CT)        
Executive Director of Diagnostic Imaging
Northeast Georgia Health System
Gainesville, GA




Imaging Leadership and Operations Management 
Patient-Centered Leadership in Radiology

The 2nd in a series of 4 one-hour Virtual Lectures intended for Radiology Administrators and Managers, Radiologic Technologists, Lead Technologists, and Modality Leaders

Effective Communication: Hear and Be Heard

Wednesday, September 29 | 2021

To access the live virtual lecture, navigate to the event home page:

Format: Virtual Lecture Series
Physician Credit: No MD credit available
RT Credit: 1.0 ARRT Category A - For RT credit, click ENROLL NOW on this page
Tuition  Free

In a busy radiology practice, effective communication is more important than ever and yet there doesn’t seem to be enough time to really listen to patients and colleagues. Effective listening is a skill that contributes to relationship building, problem solving, conflict resolution,  and imaging accuracy, resulting in fewer errors and less unproductive time. This lecture will explore the skills that are necessary to improve effective communication and the impact of body language and nonverbal signals on effective communication.

Upon completion of this activity, participants will have increased knowledge needed to:

      • Develop skills necessary for improving effective communication
      • Develop awareness of body language and tips to improve nonverbal communication

This activity has been approved by the American Society of Radiologic Technologists (ASRT) for 1.0 hour of ARRT Category A continuing education credit.


  • To receive credit, each participant must sign in and attend the entire session
  • Your attendance is recorded using the email you used to register, it is important that you remain in the MEETING ROOM for the entire 1-hour session in order to be eligible for credit
  • Upon verification of your participation, you will receive an email from ICPME two weeks after the event with instructions to print your certificate of credit. You will not be able to print your certificate until that time

Layne C. Mitchell, MBA, RT(R)(CT)        
Executive Director of Diagnostic Imaging
Northeast Georgia Health System
Gainesville, GA

Mr. Mitchell currently serves as the Executive Director of Diagnostic Imaging for the Northeast Georgia Health System, with oversite of four hospitals and four free-standing imaging centers.

Prior to his move to the Northeast Georgia Health System, Mr. Mitchell was employed for more than 25 years with Augusta University Medical System and the Medical College of Georgia, starting his career as a CT Tech and proceeding to assume multiple levels of leadership responsibilities.

Mr. Mitchell has received several awards, including the Employee Ambassador Award in 2006, the Superior Employee Award in 2011, and the Outstanding Community Service Award in 2016. He served as President of the Association of Administrators in Academic Radiology (AAARAD), as a Patient Reviewer for Patient-Centered Outcomes Research Institute (PCORI), and as a Patient Experience Operations Committee member.

He is a member of several professional societies, including the American Society of Radiologic Technologists, Radiology Business Management Association, Association for Medical Imaging Management, and the Association of Administrators in Academic Radiology.

Mr. Mitchell is passionate about creating a positive patient experience in the radiology suite and deploying LEAN processes to improve all aspects of everyday operations.

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