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Release Date
December 2, 2020

Expiration Date
January 1, 2022


Greg Pilat, MBA
System Director Radiology (retired)
Advocate Aurora Health Care
Chicago, Illinois




Imaging Leadership and Operations Management 
Patient-Centered Leadership in Radiology

A free online lecture recorded October 21, 2020  intended for Radiology Administrators and Managers, Radiologic Technologists, Lead Technologists, and Modality Leaders

Managing Imaging Services Expectations

Format: Archived Lecture
Physician Credit: No MD credit available
RT Credit: 1.0 ARRT Category A
Tuition  Free

This presentation will consider the expectations of imaging services from both the inpatient and outpatient/ambulatory point of view. Join Greg Pilat as he discusses how data can be used to demonstrate how expectations are met, where additional effort is needed, and identifies metrics that can be deployed to monitor patient satisfaction and improve the patient experience. 

Upon completion of this activity, participants will have increased knowledge regarding:

  • Expectations that patients, families, and physicians have of their inpatient experience 
  • Expectations that patients, families, and physicians have of their outpatient/ambulatory care experience 
  • Metrics that can be used to monitor and improve the patient experience 

This activity has been aproved by the American Society of Radiologic Technologists (ASRT) for 1.0 hour of ARRT Category A continuing education credit.

How to Enroll and Participate
There are no fees or prerequisites to participate in this program. Estimated time to complete this activity is one hour.

  • Click on the blue link. Complete the precourse questions and SUBMIT.
  • Click on the blue link again to view the recording.

How to Receive a Credit Certificate
Your certificate of credit will remain in your account at as a permanent record of your participation.

  • Log-in to your account at
  • View the entire educational activity session. At the conclusion of the lecture, close the Vimeo window.
  • Return to the course in your account at
  • From the COURSE HOME page, click the button for POSTTEST and for EVALUATION.
  • A passing grade of at least 75% is required to receive credit. You may take the test up to three times.
  • Upon receipt of a passing grade, you will be able to print a certificate of credit from your account at

Your certificate of credit will remain in your account at as a permanent record of your participation.

Greg Pilat, MBA

System Director Radiology (retired)
Advocate Aurora Health Care
Chicago, Illinois

Prior to September 2019, Greg Pilat currently served as System Director for Radiology at Advocate Aurora Health in Downer’s Grover, Illinois. He has more than 40 years of medical imaging technical, business, and management experience. 

Mr. Pilat brings with him a strong background in imaging management, imaging informatics, project management and operations standardization. In addition to providing overall direction and strategic planning for imaging services, he was responsible for the development and monitoring of system level quality and performance metrics, improvements in imaging safety, risk reduction strategies, and overall customer and service delivery satisfaction scores. Mr. Pilat’s accountabilities included the standardization of imaging equipment and supplies, contracted and professional services, and imaging-related IT systems across the enterprise.  

Mr. Pilat retired in September 2019 and is spending his time researching imaging issues related to population health, access to care, and technical and professional staffing. Mr. Pilat has had a life-long interest in the areas of career and leadership development, education and learning as a continuous life-long activity. 

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