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Greg Pilat, MBA
System Director Radiology (retired)
Advocate Aurora Health Care
Chicago, IL




Imaging Leadership and Operations Management 
Patient-Centered Leadership in Radiology

The 1st in a series of four one-hour Virtual Lectures intended for Radiology Administrators and Managers, Radiologic Technologists, Lead Technologists, and Modality Leaders

Managing Imaging Services Expectations

OCTOBER 21, 2020 Repeat Live Broadcast

12:00 pm - 1:00 PM EASTERN

To access the live virtual lecture, navigate to the event home page:

Format: Virtual Lecture Series
Physician Credit: No MD credit available
RT Credit: 1.0 ARRT Category A - For RT credit, click ENROLL NOW on this page
Tuition  Free

This presentation will consider the expectations of imaging services from both the inpatient and outpatient/ambulatory point of view. Join Greg Pilat as he discusses how data can be used to demonstrate how expectations are met, where additional effort is needed, and identifies metrics that can be deployed to monitor patient satisfaction and improve the patient experience.

Upon completion of this activity, participants will have increased knowledge regarding:

  • What patients and their families generally expect from their inpatient and outpatient/ambulatory imaging care experience
  • Strategies and metrics for monitoring and improving the patient experience

This activity has been aproved by the American Society of Radiologic Technologists (ASRT) for 1.0 hour of ARRT Category A continuing education credit.


  • To receive credit, each participant must sign in and attend the entire session
  • Your attendance is recorded using the email you used to register, it is important that you remain in the MEETING ROOM for the entire 1-hour session in order to be eligible for credit
  • Upon verification of your participation, you will receive an email from ICPME two weeks after the event with instructions to print your certificate of credit. You will not be able to print your certificate until that time

Greg Pilat, MBA

System Director Radiology (retired)
Advocate Aurora Health Care
Chicago, IL

Prior to September 2019, Greg Pilat currently served as System Director for Radiology at Advocate Aurora Health in Downer’s Grover, IL. He has more than 40 years of medical imaging technical, business, and management experience. 

Mr. Pilat brings with him a strong background in imaging management, imaging informatics, project management and operations standardization. In addition to providing overall direction and strategic planning for imaging services, he was responsible for the development and monitoring of system level quality and performance metrics, improvements in imaging safety, risk reduction strategies, and overall customer and service delivery satisfaction scores. Mr. Pilat’s accountabilities included the standardization of imaging equipment and supplies, contracted and professional services, and imaging-related IT systems across the enterprise.  

Mr. Pilat retired in September 2019 and researching imaging issues related to population health, access to care, and technical and professional staffing. Mr. Pilat has had a life-long interest in the areas of career and leadership development, education and learning as a continuous life-long activity. 

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