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Release Date: 
January 9, 2019

Expiration Date:
January 31, 2020



Thomas Hough, CMC

True North Consulting & Associates Inc.

Mississauga, Ontario

A certified lecture for Radiology Administrators and Managers, Radiologic Technologists, Lead Technologists, and Modality Leaders recorded at the Imaging Leadership and Operations Management program on September 11, 2018.
Format: Recording of a live lecture
Physician Credit: no MD credit available
RT Credit: 0.75 ARRT Category A
Tuition: Free


What does a truly effective radiology leader look like?
With the internal and external demands at all levels of the department, managing a radiology practice has become more challenging by the day. From the changing requirements of accrediting bodies to accommodating emerging technology, prioritizing management responsibilities while maintaining a positive attitude can be challenging.

This lecture discusses the value of working with a mentor, tips for identifying a mentor, and compares and contrasts typical values of both middle and senior management.

Educational Objectives
After completing this educational activity, the participant should be better able to:

  • Discuss the benefits of regularly working with a mentor
  • Describe the similarities and differences of the typical values of a middle vs. a senior manager


Radiologic Technologist and
Administrator Continuing Education

This course meets all criteria and has been approved by the Association for Medical Imaging Management (AHRA) for 0.75 Category A ARRT continuing education credits.This course meets all CRA renewal credit criteria and has been approved for 0.75 continuing education credit (total) in the following CRA domain: Human Resource Management.   Certificates of Credit accepted by the American Registry of Radiologic Technologists (ARRT).

There are no fees or prerequisites to participate in this program. In order to view this lecture, you must have an account at and register for this lecture.

  • To view the lecture, log-in to your account at Click on the lecture title and follow the link to the recording
  • At the conclusion of the lecture, close the Vimeo media window
  • Return to the course in your account at
  • From the COURSE HOME page, click the button for POSTTEST and for EVALUATION.
  • A passing grade of at least 75% is required to receive credit. You may take the test up to three times.
  • Upon receipt of a passing grade, you will be able to print a certificate of credit from your account at
  • Your certificate of credit will remain in your account at as a permanent record of your participation

Thomas Hough, CMC
Thomas Hough is President and Founder of True North Consulting and Associates, Inc., located in Mississauga, Ontario, near Toronto.

Since 1998, Thomas and his senior staff have been providing innovative strategic services to the Diagnostic Imaging (DI) community across North America. Thomas is a recognized expert in strategic planning, and procurement and implementation of DI IT systems including PACS; operational reviews; business case development; acceptance testing plans; and vendor negotiations. Through his leadership and extensive experience, Thomas has been instrumental in helping clients advance their key strategic initiatives in less time with lower cost and less risk, positioning TNC as a valuable and trusted source of results-based consulting services.

In addition to developing The Electronic Healthcare Enterprise (TEHE) Educational Program, which provides a wide range of educational courses on both technical and performance-related subjects for today’s DI professional, Thomas and his team have brought Clearica3 to market, an operational performance measurement decision support software designed to measure and accelerate operational performance to achieve and sustain higher levels of productivity in DI departments. Thomas holds two patents on software processes related to the development of Clearica.

Before forming True North Consulting, Thomas worked in imaging applications development and product management at Cedara Software, Inc., and in sales and marketing in health imaging at Kodak Canada. Thomas holds a Bachelor of Arts degree in Economics from the University of Western Ontario and has achieved the professional designation of Certified Management Consultant (CMC). Thomas is a sought out speaker and has presented at numerous regional and national meetings including China, Paris, the USA and Canada and has been published in DI journals and magazines. Thomas is a firm believer Diagnostic Imaging is a business which provides the service of diagnostic interpretations on time to the clinicians who can benefit the patient the most with the desired treatment plan the first time.

International Center for Postgraduate Medical Education (ICPME) requires instructors, planners, managers, and other individuals who are in a position to control the content of this activity to disclose any real or apparent conflict of interest (COI) they may have as related to the content of this activity. All identified COI are thoroughly vetted and resolved according to ICPME policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participants prior to the start of each activity.

The faculty have reported the following relationships they or their spouse/life partner have with commercial interests related to the content of this CE activity:

Thomas Hough, CMC, holds two patents on decision support software related to the development of Clearica3 and has received fees for non-CME/CE services from Change Healthcare.

The planners and managers have reported NO financial relationships or relationships to products or devices they or their spouse/life partner have with commercial interests related to the content of this CME activity

This educational activity may contain discussion of published and/or investigational uses of products and devices that are not indicated by the FDA. The planners of this activity do not recommend the use of any products or devices outside of the labeled indications.  

The opinions expressed in the educational activity are those of the faculty and do not necessarily represent the views of the planners. Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.


This activity is supported by an independent educational grant from
Bayer HealthCare Pharmaceuticals

Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed or suggested in this activity should not be used by clinicians without evaluation of their patient’s conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.