Imaging Leadership and Operations Management 
Patient-Centered Leadership in Radiology

A free online lecture recorded October 14, 2020 intended for Radiology Administrators and Managers, Radiologic Technologists, Lead Technologists, and Modality Leaders

Building a Patient-Centered Team

This course expires January 1, 2022

If you want credit, this course must be completed (i.e. view course content (PDF file), pass the posttest, AND print the certificate) 

by no later than December 31, 2021 by 5:00PM

Please note, after this course has expired, no aspect of the course will be accessible, including the course link.

LECTURE OVERVIEW
To deliver the best possible patient care, your team must share common goals and be supported by leadership that excels at communication, is compassionate and consistent, and is committed to providing the best possible patient experience. Layne Mitchell shares his ideas about the leadership role in building an effective healthcare team.

LEARNING OBJECTIVES
Upon completion of this activity, participants will have increased knowledge regarding:

• Development of effective tools for professional communication
• Building of an effective daily management system 
• Recommendations for giving and receiving feedback

ACCREDITATION AND CREDIT
This activity has been aproved by the American Society of Radiologic Technologists (ASRT) for 1.0 hour of ARRT Category A continuing education credit.

How to Enroll and Participate
There are no fees or prerequisites to participate in this program. Estimated time to complete this activity is one hour.

1. Click ENROLL NOW, CONTINUE, CONFIRM ORDER, and ACCESS COURSE NOW.
2. Click on the blue link. Complete the precourse questions and SUBMIT.

Click on the blue link again to view the recording.

How to Receive Credit

1. Log-in to your account at www.icpme.us
2. View the entire educational activity session. At the conclusion of the lecture, close the Vimeo window.
3. Return to the course in your account at www.icpme.us.
4. From the COURSE HOME page, click the button for POSTTEST and for EVALUATION.
5. A passing grade of at least 75% is required to receive credit. You may take the test up to three times.

Upon receipt of a passing grade, you will be able to print a certificate of credit from your account at www.icpme.us

Your certificate of credit will remain in your account at www.icpme.us as a permanent record of your participation.

FACULTY
Layne C. Mitchell, MBA, RT (R)(CT)         
Executive Director of Diagnostic Imaging
Northeast Georgia Health System
Grovetown, GA

Mr. Mitchell currently serves as the Executive Director of Diagnostic Imaging for the Northeast Georgia Health System with oversite of four hospitals and four imaging centers.

Prior to his recent move to the Northeast Georgia Health System, Mr. Mitchell was employed for more than 25 years with Augusta University Medical system and the Medical College of Georgia. He started his career as a CT Tech and proceeded to assume multiple levels of leadership responsibilities.

Mr. Mitchell has received several awards, including the Employee Ambassador Award in 2006, the Superior Employee Award in 2011, and the Outstanding Community Service Award in 2016. He has served as President of the Association of Administrators in Academic Radiology (AAARAD) and has previously served as a Patient Reviewer for Patient-Centered Outcomes Research Institute (PCORI) and as a Patient Experience Operations Committee member.

He is a member of several professional societies, including the American Society of Radiologic Technologists, Radiology Business Management Association, Association for Medical Imaging Management, and the Association of Administrators in Academic Radiology.

Mr. Mitchell is passionate about creating a positive patient experience in the radiology suite and deploying LEAN processes to improve all aspects of everyday operations.

Linkedin profile: https://www.linkedin.com/in/layne-mitchell-bbab0133/

Questions?
For questions regarding this program, please contact ICPME:
Email: information@icpmed.com

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